Overview

All our online trainings are being given using GoToWebinar which provides a web interface for slides, questions, and other basic interaction. There will also be a conference call used for the audio portion.

Requirements

To attend a Webinar, the following is required:

• Required: Internet Explorer 5.0 or later, Netscape Navigator 6.0 or later or Mozilla Firefox 1.0 or later
• Required: Windows® 2000, XP Home, XP Pro or 2003 Server or Vista
• Required: Stable 56k, cable modem, ISDN, DSL or better Internet connection
• Required for Microsoft® Outlook® integration: Microsoft® Outlook® 2000 and later
• Recommended: Minimum of Pentium 400 with 256 MB of RAM
• Recommended: Java Virtual Machine enabled

To attend a Webinar on a Macintosh:

• Required: Mac OS X 10.3.9 (Panther) or newer
• Required: Safari 1.3 or newer, Firefox 1.5 or newer on PowerPC G3/G4/G5 or Firefox 1.5.0.2 or newer on Intel (JavaScript and Java enabled)
• Required: Stable 56 k, cable modem, ISDN, DSL or better Internet connection
• Required: Power PC G3/G4/G5 or Intel processor (G4 450 MHz with 256 MB of RAM)

Important points

• Every session is live, not recorded. You will have a special interface for submitting questions during the entire session.
  
• There will be an audio feed along with the web presentation. Normally this feed is done with a one way conference call due to class size.
  
• It is especially helpful to submit questions at the time of registration or via email before the day of the session.
  
• Sessions may run over if needed to insure that the information is properly covered. Plan accordingly.
• Each participant in the webinar must be individually registered and payed in full. If you have a group that wants to view the session you may ask about the possibility of a group rate.
• You will receive an email with details on connecting to your session the day before it's start.
  
• Each session will be protected by a unique password. Make sure you have the password provided you on hand when it is time to join the session.
  
• You will be able to connect to the session about 20 minutes before it starts. Please use this time as an opportunity to test your ability to connect.
  

Testing Your Computer/Connection

We have not yet run into anyone who was just unable to connect to the training. We always start the training about 20 minutes early so that people can test their connection and get help from GoToWebinar.com if needed.

One other option to insure that the software works is to get a free trial account for either GoToMeeting or GoToWebinar to run a test. You can start a meeting and see if the software is working for you. To insure that there are no connection issues you should also find someone outside your organization and have them connect to your meeting. You could even start a meeting at the office then take a laptop to a nearby public WiFi spot and try to connect to your own meeting.

International Conference Call Locations

We provide local conference call numbers from the following countries:

• Austria
• Belgium
• France
• Germany
• Ireland
• Italy
• Netherlands
• Spain
• Switzerland
• United Kingdom
• United States

Online Webinar References

Attendee Quick Reference for PC Users (PDF)
https://www.gotomeeting.com/default/help/g2w/pdf/GoToWebinar%5fAttendee%5fQuickRef%5fGuide.pdf

Attendee Quick Reference for Mac® Users (PDF)
https://www.gotomeeting.com/default/help/g2w/pdf/GoToWebinar%5fAttendee%5fQuickRef%5fGuide%5fMac.pdf